Upon delivery, the customer must inspect the ordered items for any potential damage and report it immediately to the delivery staff, refusing to accept any goods with visible external damage. It is the customer’s responsibility to verify that the order is correct, as claims made after delivery will not be acknowledged.
If a customer is dissatisfied with their purchase, they have a 14-day period from the date of receipt to make a claim, in accordance with Article 79, sections 1 and 2 of the Consumer Protection Act. Claims should be submitted via email to [email protected] with the subject line “ORDER COMPLAINT (Order Number).”
If a complaint is found to be valid, the customer is entitled to either cancel the contract and receive a refund or to exchange the item for one that is correct, undamaged, and functioning properly. The seller will cover the cost of returning goods that are damaged, faulty, or incorrectly supplied only if the complaint is substantiated and the customer is not responsible for the good’s condition, damage, or any deficiency. The seller is responsible for all costs associated with exchanging the item for a new one if the complaint is justified.
Should the complaint be deemed invalid or rejected, the customer will be required to cover the full cost of delivery.
COMPLAINTS
Consumers may submit written complaints via:
- Postal mail to: Zelene tehnologije d.o.o., Gospodarska ulica 5c, 10255 Donji Stupnik, Croatia
- Email to: [email protected]
